Resume

Experience

• Directed a team of 6 Network Administrators and DevOps Engineers, overseeing daily IT operations, performance, security, and vendor management.
• Built a Terraform CI/CD pipeline using Jenkins designed for secure, cost-efficient, and automated infrastructure delivery with integrated linting, security scans, policy checks, approvals, documentation, and SBOM reporting.
• Successfully sourced, configured, and deployed CyberArk’s AI-powered Identity Governance and Administration (IGA) platform to all department managers. Unified standard governance with Privileged Access Management (PAM) to automate access reviews, streamline identity lifecycles, and enforce least-privilege security across cloud, SaaS, and on-premises environments for both human and non-human identities.
• Spearheaded transition from ManageEngine to NinjaOne RMM, managing the entire lifecycle from initial vendor research and proof-of-concept to full platform configuration. Executed a seamless data migration and successfully deployed the NinjaOne agent to the entire global network of endpoints, significantly improving patch compliance and remote monitoring efficiency.
• Partnered with the Zscaler to implement a Zero Trust cybersecurity framework, and executed regular vulnerability remediation SLAs.

• Administered core hybrid-cloud (AWS/Azure) network infrastructure (DNS, DHCP, TCP/IP, VPNs) and enterprise email solutions (Exchange/M365).
• Managed cross-functional IT projects, mentored junior engineers, and bridged communication between executives and technical teams.
• Led disaster recovery (DR) planning and execution, successfully reducing recovery time objective (RTO) by 45% during quarterly failover testing.
• Architected and maintained robust Active Directory and VMware environments, ensuring 99% infrastructure uptime across 12 regional sites globally.
• Lead full-stack development for a high-profile client CRM and E-commerce platforms, migrating legacy infrastructure to a modern React/Node.js stack that boosted page-load speeds by over 50% and directly boosted mobile conversion rates by 18%.

• Engineered core internal tooling at Bootstrap Brands that automated client onboarding and environment provisioning, saving the engineering department 25+ hours of manual DevOps labor per week while eliminating deployment human errors.
• Delivered end-to-end applications for 20+ diverse client projects spanning fintech, healthcare, and SaaS; consistently met all strict production deadlines and maintained a 100% post-launch client satisfaction rate over 3 years.
• Authored technical documentation and established standardized ITIL frameworks for incident management and change control.
• Architected and scaled a modular, multi-tenant internal framework used by 20+ client teams, reducing new project kickoff times by 40% and cutting redundant code across the agency's portfolio by over 100k lines.

Education

• GPA: 3.85
• Minor: Cryptography and Encryption